Our Retractable screen warranty
We don’t stop caring about our screens once they’re installed. You expect your screens to last. We expect them to last a lifetime.
Screens designed for peace of mind.
After thirty years in business, we are proud to say that we’re still the best retractable screen company on the market. When we began, we were the first and only name in the business. Now, we’re the most experienced and reliable manufacturer in our industry. Whether you give us a call in fifteen months or fifteen years, we’ll be right here, ready to serve you.
Our guarantee is the best in the industry. Your Phantom Screens are covered by a limited lifetime warranty. No matter when you need us, a fix is just a phone call away.
Not all screens are built to last a lifetime, but ours are.
Our screens come with corrosion-resistant finishes and extruded aluminum casings and tracks. Unlike traditional screens, Phantom Screens retract into a sturdy aluminum casing whenever they’re not in use. This protects them from the elements and provides added protection against pets and little ones, so they last much longer than other retractable screen brands.
What is the Phantom Screen warranty, and how does it work?
Our warranty covers your Phantom Screen purchase in the event that it incurs damage beyond your control. It serves as a Phantom Screen protection promise and is the absolute best warranty in the industry.
If there is a problem with our screens, we want to get them fixed for you right away. Our limited lifetime warranty is owned by the original purchaser for their lifetime in their home and protects all screen components, excluding the mesh. We also include a labor warranty that covers the delivery and installation of the warranted components for the first 24 months after purchase.
What does a limited lifetime warranty mean?
“Limited” means that our warranty does not cover every single component of your retractable screen. The mesh is excluded. However, all of the warrantied components of your screen are guaranteed for life to the original purchaser of the product.
How long does the warranty last?
Our warranties last a lifetime. This means that they are in effect for the duration of the lifespan of the original purchaser. For exmple, your children can inherit your Phantom screens, but they will not inherit your warranty.
How do I make a claim on my warranty if something breaks?
The process is simple.
- Contact us with your claim.
- Include your proof of purchase with your claim details.
- We’ll review the claim, examine the screen if necessary, and make service repairs and replacements as appropriate.
Am I able to extend my warranty?
Since it is already a lifetime warranty, there is sadly no way to extend it. Albeit, I’m sure that we all wish for a life extension at some point or another. If you happen to find a wellspring of youth, we definitely want to hear about it!
Is mesh replacement covered under warranty?
It is not. Our limited warranty excludes mesh. Although our mesh is not covered under warranty, it IS guaranteed for manufacturer’s defects. So you can feel reassured on that front.
I just moved, will the screen warranty transfer to the new owners?
No. The new owners can have your Phantom screens, but they can not have your warranty.
If I take down my screen and reinstall it myself, will I lose the warranty?
Yes, the warranty is only applicable to the original installation of the product. Any alterations or modifications will void your warranty, including reinstalling it.
Does my warranty cover services?
Yes! The warranty’s labor clause covers the delivery and installation of the warranted components for the first 24 months.